Privacy Policy

Last updated: 2/13/2025

This Privacy Policy describes how ClearStep Therapy ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services from www.clearsteptherapy.com (the "Site"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Site, whether you are a potential client, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

Information We Collect Directly from You

Information that you directly submit to us through our Site may include:

  • Basic contact details including your name, email, and phone number

  • Information you choose to include in communications with us, for example, when sending a message through our contact forms

  • Information provided when scheduling consultations or appointments

Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your interaction with the Site ("Usage Data"). This information may include:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

  • Details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

Information We Collect through Cookies

Our Site uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. These include:

  • Necessary and required cookies that allow Squarespace, our hosting platform, to securely serve this website to you

  • Analytics and performance cookies that are used to view site traffic, activity, and other data (only when you acknowledge our cookie banner)

Third-Party Services

Our Site uses several third-party services that may collect information about you:

Squarespace: We share usage data with Squarespace, our website analytics provider, to learn about site traffic and activity.

Google: When you submit information via webforms, we share this information with Google for storage purposes.

Font Services: Our website serves font files from and renders fonts using Google Fonts and Adobe Fonts. These services may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you're viewing

  • Your IP address

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide and maintain our Site

  • To communicate with you regarding inquiries or appointments

  • To improve our Site and services

  • To analyze usage of our Site

  • To maintain security of our Site

  • To comply with applicable laws and regulations

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Data

The Site is not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you

  • The right to request correction or deletion of your personal information

  • The right to opt out of certain data collection or processing

  • The right to withdraw consent where processing is based on consent

You can exercise these rights by contacting us using the information provided below.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@clearsteptherapy.com.